Privacy Policy

Purpose of Personal Information Collection

To deliver platform services to Users, 한화 포르탈리스 collects certain personal information for the purposes outlined below. This information will be used solely for the stated purposes and not for any other use. If the purpose of use changes, appropriate measures, such as notifying Users or obtaining additional consent as required by applicable laws, will be taken.

Register and Manage Your Account

User identification, customer verification (한화 포르탈리스), user information management, and notification delivery

Account termination via remote identity verification, resetting contact information such as phone numbers and email addresses

Supply of Goods or Services

Verification of Digital Asset Trading Relationships

Management of Inheritance and Transfers

Comprehensive management of digital asset trading relationships, from service setup to maintenance and termination

Preventing unauthorized use

Analyzing usage statistics to deliver new, tailored services

Ongoing optimization and enhancement of platform services

Event Details and Promotions

Your source for updates on upcoming events and promotional offers

Handling Complaints

Verifying the identities of complainants and the details of complaints

Contacting users for verification and notifying them of processing outcomes

Addressing transaction errors and damages

AML/CTF and Legal Investigations

Verification of complainant identities and the details of complaints

Collaboration with law enforcement agencies on investigations.

Terminology

For purposes of this agreement (the 'Agreement'), the Platform is referred to as 'we', 'us', or 'our'. Users and other visitors to the Platform are referred to as 'you', 'your', or 'User'. Together, 'we' and 'you' are collectively referred to as the 'parties' and individually as a 'party'.

Personal Information Processing and Retention Period

We will process and retain your personal information for the period required by law or for the duration agreed at the time of collection.

Collaboration with law enforcement authorities for investigations.

In general, we retain your personal information for 1.5 years after you delete your account or if it is deactivated due to misuse. This period allows for any reviews by financial institutions or investigations by authorities. If no such reviews or investigations occur, we will permanently delete your data once the period ends.

If an investigation into a legal violation is ongoing, we will retain your information until the investigation concludes.

If any debt or credit remains in connection with your use of our services, we will retain your information until the balance is settled.

Scope of Application

This Agreement applies to all Users who trade on the 한화 포르탈리스 Global website and its mobile app (the 'Platform'). Users must comply with the terms and conditions set forth in this Agreement, as well as all applicable laws and regulations governing personal information and data protection in their respective country or region.

Invocation

All references in this Agreement to codes, statutory decrees, or administrative regulations shall be to the most recently amended version, whether amended before or after this Agreement was executed.

Headings

The headings in this Agreement are for convenience only and should not be used to interpret the terms and conditions. All references to statements, terms, conditions, annexes, or schedules refer to those within this Agreement.

Main Section Title: Use of the Term 'Include'

In this Agreement, 'include' shall mean 'including but not limited to,' unless otherwise specified.

Information Collected

Users acknowledge that the Platform may use cookies to monitor their activity while using the Platform and to collect information, including but not limited to IP addresses, geographic locations, and other relevant data. For example, we may use video (including audio) recordings to verify the identity of P2P merchants and as evidence in P2P order disputes. Additionally, facial video (including audio) may be used for 한화 포르탈리스 identity verification on third-party platforms..

Limitation of Liability

Although the Platform employs technical and security safeguards to protect your information, we cannot guarantee that data transmitted over the internet is completely secure. Accordingly, we do not make any assurances regarding the security of the personal information you submit, and we are not liable for any loss or damage resulting from unauthorized access to your personal data.

Amendments to this Agreement

We may update this Agreement at any time. If we revise the Privacy Policy, we will notify you by posting the update, including the new effective date and details of the changes. In certain cases, we may also send you a direct notice. Please review the Privacy Policy periodically. Your continued use of the Platform after any changes take effect constitutes acceptance of the updated terms.

Official Announcements

We will issue official announcements solely via the verified contact details you have provided or by posting them directly on the Platform. We are not liable for any losses arising from reliance on information obtained through other channels.